State Farm® Insurance Agent Keith Nederhoed

"23 years of loyalty met with complete operational failure and rudeness.
I have been a State Farm customer for 23 years, have been with this specific agent since my previous agent retired about 10 years ago. I hold over 8 policies with them. While I historically had great success here, the service over the past 2 years has completely deteriorated. On several occasions, I was simply never charged for my insurance, forcing me to reach out myself only to discover my policies had completely lapsed despite being set up on autopay.
Recently, I faced another issue where front office staff continuously provided conflicting information. I requested a direct phone call from the agent himself on three separate occasions to get clarity. When I asked if he was even receiving my messages, he defensively told me that he has "seven competent people" working for him, which is why he didn't call me back, and suggested it was better if I found a different agent. After I called him out on how disappointing it was to here him tell a loyal client to just leave, and that asking for a phone call to protect 8 active policies was not asking too much, he did finally step in and resolve the underlying issue. However, because of the billing errors, extreme initial rudeness, and having to beg for a callback, I will be moving all 8 of my policies to a new agent."

"Very knowledgeable person. Decent prices. Helped with any questions I had regarding my policy."

"Derek at State Farm saved my family close to $1800/ year on homeowner's and auto insurance and our coverage/deductibles have greatly improved. He took his time, was thorough, and made sure all our needs without insisting on coverage we didn't need. We highly recommend him.
-RPG"

"Walker did great job i explained everything very well and was very helpful full"

"Adam had helped me over the phone he was very polite and considerate to our choices we made with our insurance!!"

"Walker is very knowledgeable about State Farm insurance. Explained everything very well and answered every question I had."

"Very thoughtful and thorough. Made sure he had all the information correct before sending me a quote. Everything was finalized within 30 minutes and had insurance that day. Thank you Adam from State Farm."

"I’m buying my first house and had no idea how to buy home insurance. Derek walked me through the whole process and helped me to choose the best options for me. It was very easy and even enjoyable. I highly recommend."

"Derek was incredibly knowledgeable and very helpful answering any questions we had, and was easily able to help us save over $3,000 a year."

"Found Derrick and his agency by searching for new insurance companies. Derrick was prompt in responding and took care of everything in near record time. I would highly recommend working with him"

"Adam was informative and efficient. Very productive use of my time on the phone with him."

"Adam was courteous and knowledgeable, he made the transition simple and great customer service."

"Great experience! Adam did a wonderful job explaining all my policies. Very personable and professional!!"

"Walker was very helpful in telling us every thing no hidden info"

"Adam great help"

"Very kind person ! Answered all my questioms!"

"Switched my home and auto to State Farm, saving over $600.00! Walker did a great job with comparisons and add ons, walking me through the process. Very kind and knowledgeable. Thanks for the savings!!"

"I was very satisfied with the information and services provided by Mike Devine. He was very helpful. Thank you"

"Derek was very patient with me and my crazy schedule while trying to pin down an appointment time. He remained extremely professional and was very courteous and accommodating. Happy with my decision."

"Adam was very helpful in explaining the options for car insurance"

"I like the fact that he kept in touch with me. Did not hassle me and he got the job done for me. Very great service, and I appreciate it."

"He was very helpful and very good at explaining everything."

"Derek got the cost of both my insurances down in a time a struggle and it’s awesome! Also super friendly and easy to talk to, thanks Derek!"

"Walker was very helpful in getting us where we wanted to be on home and auto coverage and cost. Hopefully we can stay awhile with stable pricing!"

"I was contacted by Derek after filling out an online quote request from NerdWallet and was hoping to just get some numbers to compare to my current auto policy through Liberty Mutual.

As a grumpy and tired elder millennial, I want to both click-click-click-and-talk-to-no-one-just-tell-me-the-number-already but also can-I-just-talk-to-a-human-not-a-robot-is-that-too-much-to-ask???! So I was initially kind of annoyed at the thought of someone calling and emailing me when a Real Man reached out instead of just getting an automated quote from State Farm like I did from the other 2 companies.

Nevertheless, Derek persisted, and he cracked the secret millennial code (texting). And after a couple super informative phone calls (gasp), I learned I was way underinsured and paying a lot more than I needed to. He easily and painlessly signed me up with a new policy and I'm saving $365 a year for more coverage. We couldn't beat my home policy pricing, but he was honest and straightforward about that, which is a huge tell on someone's integrity when dealing with people in sales in my loud and unhumble opinion, and he was patient in explaining pretty boring ass (but important!) (no offense, Derek) stuff.

An easy 5!"